Shipping Policy

Thank you for choosing FootFactory.shop — your global destination for footwear. Below you'll find everything you need to know about how we process and ship your orders.

During peak seasons or high-volume periods, we may use additional shipping partners to maintain efficiency.

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Order Processing Time

• All orders are processed within 3–5 business days from the date of purchase.

• Orders containing multiple items may be shipped in separate packages to speed up delivery and reduce wait times.

• Once your order is placed, you will receive an order confirmation email.

• If any item in your order is out of stock, our team will contact you immediately.

• After your order has been processed and handed over to the carrier, you will receive a tracking number within 24–48 hours.

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⚠️ Please note: These are estimated delivery times. While we work hard to meet them, we cannot guarantee exact delivery dates. Delays may occasionally occur due to customs clearance, weather conditions, or carrier-related issues. If there is any significant delay, our team will notify you promptly.

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Shipping Address – Customer Responsibility

• You are responsible for providing a complete and accurate shipping address at checkout.

• If you need to change your shipping address, please contact us immediately at support@footfactory.shop before your order is dispatched.

• Once your order has been shipped to the address you provided, our obligation is fulfilled. We cannot be held responsible for orders delivered to an incorrect or outdated address if the information supplied at checkout was inaccurate.

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Customs, Duties & Taxes

We strive to make international shipping as smooth and transparent as possible.

• In most cases, we work to avoid or minimize customs fees for our customers.

• If any customs duties, import taxes, or brokerage fees are charged upon delivery, we will cover 100% of these costs — you will not be asked to pay anything extra.

• Our support team will keep you informed and assist with any customs-related processes if needed.

• You can shop with confidence, knowing there are no hidden charges on your end.

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Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.

You can track your package using the carrier's website, app, or customer service portal.

Please note: Your tracking number may not show any updates immediately after you receive it. Tracking information typically starts working and becomes active within 7–10 days from the date you placed your order. This is because your order needs to be processed, packed, and handed over to the carrier before the tracking system begins to update.

If your tracking number is not showing any information within 10 days of your order date, please do not worry — this is completely normal. The carrier will begin scanning and updating your package once it enters their network.

If you need help tracking your order or have any questions, feel free to contact us at support@footfactory.shop — we're happy to assist.

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Delivery Confirmation & Responsibility

• A shipment is considered delivered once the carrier marks it as "Delivered" to the address provided at checkout.

• At that point, responsibility for the package transfers to you.

• If your tracking shows "Delivered" but you cannot locate your package:

  • Contact us within 48 hours at support@footfactory.shop

  • You may need to file a claim directly with the carrier and provide us with the claim or reference number

  • We will cooperate fully with the carrier's investigation

• Orders confirmed as delivered to the correct address are not eligible for refunds or replacements unless the carrier officially declares the package lost.

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Lost Packages in Transit

• If a package is officially declared lost by the carrier during transit, we take full responsibility.

• We will offer a replacement or full refund — whichever you prefer.

• To start the process, contact us at support@footfactory.shop so we can initiate an investigation with the carrier.

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Payment Disputes & Chargebacks

• We kindly ask that you contact us first at support@footfactory.shop before initiating any chargeback or payment dispute. We are always willing to resolve any issue fairly.

• For orders that have been successfully processed, shipped, and confirmed as delivered, we reserve the right to dispute any improper chargeback and provide supporting evidence (tracking records, delivery confirmation, and customer communications) to the payment processor.

• Improper disputes may result in recovery of outstanding balances, chargeback fees, and administrative costs to the extent permitted by law.

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Peak Seasons & Holidays

• During major holidays and peak shopping seasons, processing and shipping times may be slightly longer than usual.

• We will always notify you in advance if we anticipate any delays.

• We appreciate your patience and understanding during these busy periods.

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Final Note

We are committed to delivering your favorite footwear to every corner of the world with care and transparency. If you ever have any questions about your shipment, tracking, or delivery, our support team is just one email away.

📧 Contact us: support@footfactory.shop
🌐 Visit us: footfactory.shop